Solutions

IT

IT Helpdesk 1st Line

FRISTA IT Helpdesk team provides you with fast-paced technical support delivered by dedicated multi-language experts utilising their skills in registering, analysing and solving every-day IT challenges. Our ticketing systems contribute to transparency and control in dealing with IT issues to ensure that your business suffers no downtime. Extensive reporting provides you with the opportunity to monitor and solve root the causes of recurring challenges.

Our Service Desk Team provides quick and effective support in 7 languages for our clients. We serve international offices and 900 of our clients’ stores across Europe using the efficient Call Management system and ticketing software that allow us to manage incidents and control the course of action.

We are the 1st Line of support for all kinds of IT office and store equipment including the points of sale, making ourselves available every day within our clients’ working hours, including weekends.

Our operations include remote troubleshooting, solving IT difficulties with e-mails, desktops, cash desks and data mismatch in the system. We support people working in our clients’ offices and stores who use basic IT devices and additional equipment, such as desktops, mobile phones, cash desk systems, Internet radio and People Counter cameras.

The reports we generate allow us to manage all actions and allow you to monitor our efficiency. The service level agreement concerning our responsiveness guarantee ensures that our solution-oriented approach translates into results.

Focused on fast troubleshooting and implementing reliable solutions, we deliver our services in the most targeted way. We stay responsive and focused on boosting the excellence of your processes.