Solutions

Retail

Omnichannel Customer Service

How do you maintain client satisfaction and long-standing loyalty? Respond to their requests using omnichannel solutions. At FRISTA we are acutely aware that customer care is the cornerstone of retail business prosperity and that is why our team is strongly focused on keeping it paramount. We can streamline your customer service by delivering exceptional Omnichannel services.

Handling customer complaints can become increasingly difficult as retailers juggle with an increasing amount of seemingly more important – or urgent – processes. At FRISTA we have a dedicated team focused exclusively on daily customer query handling. We provide support in multiple languages for global customers who originate from the traditional retail world as well as e-commerce channels.

We are committed to finding the best solution for every kind of difficulty, whether it is a standard enquiry about a new offer or a specific case about factory-made defects. Our main priority is to serve our clients’ needs by creating and managing multiple channels for them to interact with their customers, leveraging e-mail, telephone and social media to keep in touch with end consumers. We apply sophisticated tools and procedures to deliver a consistent and flawless service, such as the Zendesk application.

We ensure your customers receive the help they need exactly when they need it and our SLAs have been designed to serve the end users in the best manner.

The main advantage of Omnichannel Customer Service is that you can monitor handling of complaints in real time and gain full control of the opportunity to positively influence your customers’ satisfaction.