FRISTA major asset is a motivated team focused on satisfying our customers’ needs. Knowledge of English and 6 other languages, higher education and a unique set of skills in the Finance and IT fields are the factors that make us ready to accomplish remarkable goals. We are flexible and can adapt quickly to maintaining high quality under changing circumstances.
We are team players – our advantage lies not only in the integrated solutions, but in the integrated teams. We put very strong focus on our recruitment, finding the very best talents to fulfil our customers’ needs.
Delivering highest quality to our customers is guaranteed by our specially designed processes. Through the system of internal control and strong leadership we ensure a policy of zero error.
We focus on constructive communication with our clients as we strive for continuous improvement of the quality and efficiency of all our activities.
Substantial price advantage
Because we created our efficient structure and already have retail customers on board, we can deliver our services with the highest quality, attractively priced.
We always find the best solution for our customers and we keep contracts and pricing models as straightforward and transparent as possible. For us, the long-term partnership with our clients and mutual focus on constant improvement is what distinguishes us from other large BPO Suppliers.
Compliance & Confidentiality
We always adapt to our customers’ expectations and, at the same time, guarantee full compliance. Our team consists of experienced professionals with in-depth knowledge in their area of expertise and many of our managers are former auditors.
We promote confidentiality as one of our main objectives. As a professional service provider, we build our reputation on the trust of our clients.
Direct and effortless collaboration
The heart of Warsaw is a location that makes us reachable and always ready to welcome you at our main office. Watching the work of people who are devoted to fulfilling your business goals provides you with extra perspective.
FRISTA employees are eager to demonstrate their skills and walk you through every detail of your core processes. Alternatively, we are equipped with Life-size Video Conference Systems and Skype. Therefore, collaboration is always easy.
FRISTA supports its clients in running agile processes by digitally-enabled business solutions. Our Lean practice enables us to standardise, optimise and automatize your processes by applying the latest technology.
In FRISTA, all processes are based on advanced and secure systems that enable our clients to reduce costs and mitigate all possible risks.
We run effective purchase-to-pay (P2P) by applying intelligent OCR solutions, provided by KOFAX, as well as the accounts payable electronic workflow of Basware. Our experienced SAP FI/CO and SD consultants transform the order to cash area (O2C) into seamless, automatised and efficient process.
We provide IT support in accordance with ITIL. We use the leading Help Desk ticketing system, based on a cloud solution (Zendesk), as our Omnichannel customer support platform, and the Dialoga cloud call manager system.
Business Process Improvement
Process development is all about improving the way of working by identifying waste and creating the most efficient processes that bring the best results and provide added value.
In FRISTA, we aim to make more efficient use of resources and improve the quality of our services. To transform this ambition into reality, we apply Lean principles, industry best practices and standards as well as RPA solutions.
Beneficial location - Warsaw & Poland
An environment where a large number of back-office processes are outsourced plays a pivotal role in the success of a business. It is of great importance to make the right choice of location as it creates the conditions under which a company operates.
FRISTA, with its Process Service Centre located in Poland, in the very heart of Warsaw, has a cost-effective location, abundant in advantages:
Stable Democracy and Economy – guarantees safety and peace of mind
European Union Law – provides coherence and reliability
Transparent tax and legal systems – ensure low risk and integrity
Close to major European financial centres – means convenience and swiftness of action
Success factors for outsourcing in Poland and Warsaw
Highly-skilled, multilingual and affordable workforce
Hard-work-oriented business culture with western mentality
Extensive pool of accounting and IT graduates
Presence of all global accounting, audit and IT companies
Well-developed banking system
Good supply of A class office space
Well-developed telecommunications and IT Infrastructure
Good connectivity (International Airports, Trains and Highways)
Most attractive FDI destination in the CEE (and 5th most attractive in Europe) according to EY’s European Attractiveness Survey 2016
Poland is no 1 in Europe and no 5 worldwide in nearshore and offshore outsourcing according to ABSL in 2017
1 350 000
students (250 000 – students in Warsaw alone)
graduates every year (60 000 – graduates in Warsaw alone)
students in economics
universities (76 in Warsaw alone)
languages used in Polish SSC/BPO sector
Poland is in the top ten countries in the world with the best English Proficiency (according to EF English Proficiency Index)
Frista has helped us to reduce our cost and make us more agile while adhering faithfully to our high-quality standards.
The collaboration between the teams in Basel and Warsaw is open and supportive. The teams are working together on continuous improvements to shorten the closing dates and to further increase efficiencies.
CFO, TALLY WEiJL
I am impressed by the high engagement of staff as well as management members.
Clients benefit from high quality Level Services, being created and delivered by Frista.
FRISTA is here to answer any questions you may have. We will be more than happy to support your processes and provide you with the best solutions. Please do not hesitate to contact us – we will get back to you as quickly as possible.