Handling customer complaints can become increasingly difficult as retailers juggle with an increasing amount of seemingly more important – or urgent – processes. At FRISTA we have a dedicated team focused exclusively on daily customer query handling. We provide support in multiple languages for global customers who originate from the traditional retail world as well as e-commerce channels.
We are committed to finding the best solution for every kind of difficulty, whether it is a standard enquiry about a new offer or a specific case about factory-made defects. Our main priority is to serve our clients’ needs by creating and managing multiple channels for them to interact with their customers, leveraging e-mail, telephone and social media to keep in touch with end consumers. We apply sophisticated tools and procedures to deliver a consistent and flawless service, such as the Zendesk application.
We ensure your customers receive the help they need exactly when they need it and our SLAs have been designed to serve the end users in the best manner.