Our Customer Service & Marketing Services

Our Customer & Marketing practice in numbers

7

Number of Platforms

We work across seven customer and marketing platforms to support every-day operations.

30k

Tickets Solved

Every month we resolve a higher number of tickets given efficiency gain and usage of latest technologies as AI.

100%

Customer Satisfaction

We are known for full customer satisfaction as we take time for their issues and concerns, and at the end and with a found solution, we laugh together.

Software solutions

Our people combine strong technical skills, process insight, and multilingual communication to deliver seamless collaboration across functions. With a proactive mindset and well-structured workflows, we turn complex operations into smooth, efficient solutions.

CRM platforms

Zendesk Logo
SAP company logo in white letters on a blue and black background.
Amplience company logo with a stylized pink triangular icon.

E-commerce platforms

Trustpilot logo with a green star and the word Trustpilot in black.

Ticketing and live chat systems

Blue Jira Logo

Principles that shape our values

Our work is guided by trust, collaboration, and integrity — ensuring every partnership is built on openness and respect. We combine agility and innovation with a customer-first mindset to deliver lasting value and measurable results.

Blue silhouette of a person with three speech bubbles containing lines and an upward arrow symbol.

Agility

Two business figures wearing ties and holding briefcases giving a high-five.

Collaboration

Blue icon of a clipboard with overlapping coins and a magnifying glass highlighting a portion of the coins.

Integrity and transparency

Blue gear icon with multiple connected circuit lines extending outward representing technology or network.

Innovation

Clear communication,
sustainable results

Our teams stand out for their agility, transparency, and quick responsiveness. We build long-term trust by becoming a true extension of our clients’ organizations and co-creating new, effective solutions together.

Cost-effective scalability

Outsourcing customer service and digital operations to reduce overhead.

Quality in focus

Standardized service delivery with KPIs and SLAs.

Adaptability & proactivity

Extending teams with agility and working closely with our clients to co-create new, effective solutions.

Trust & transparency

We work with transparency and trust, supported by clear documentation, open communication, and quick, reliable responses.

Contact us

Karolina Klages

Book a meeting and talk directly with our expert to learn more about our offers.