We bring experience from a wide range of backgrounds

Our Leadership

At FRISTA, leadership reflects purpose, empathy, and integrity in every action and decision. Our three CEOs lead by example, combine strategic vision with attention to detail and a genuine focus on people. Together, they cultivate a culture of trust, collaboration, and continuous improvement — ensuring that every partnership and project reflects the quality and values we stand for.

Alexis Bischoff

Managing Partner
Business & Innovations
Technology-Driven Transformation Leader

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Anela Koldzic

Managing Partner
Finance & HR
Purpose-driven Cosmopolitan Leader, NLP Coach (ICI) and Mentor

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Markus Amato

Managing Partner
IT & Technology
Strategic Growth Driver and Outsourcing Advocate

Ask me about

Go-to-market strategies  
Outsourcing
Near-/offshoring best practices
Technology transformation
Optimization

Extended Leadership Team

Our leaders stand for true collaboration and combined expertise in client engagements. They bring deep knowledge, curiosity, and commitment to every project, combining technical excellence with care for people and results. With the necessary attention to detail and a mindset of continuous improvement, they turn complex challenges into clear, effective solutions.

Finance

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Klaudia Wojtkiewicz-Blaut

Klaudia oversees FRISTA’s Finance and Operations Services, helping companies to streamline back-office processes, improve cost efficiency, and ensure smooth day-to-day operations.
With a strong focus on scalability and compliance, she supports clients in building reliable financial structures and logistics workflows.
Finance
Accounting
Operational
Logistic
Project Management
Controlling & Reporting
Send an E-Mail ➔

Examples of potential collaboration

Finance
Accounts Receivable (AR) management, cash inflows
✤ Accounts Payable (AP) processing, vendor relations
✤ Cash Collection optimization
✤ Financial Consolidation & Reporting, compliance support
✤ Treasury, budgeting, cash flow management
✤ Finance strategy and operating model design
✤ Process redesign and automation enabled by AI
✤ Finance & Operations project management

Operations & Logistics
✤ Logistic & Inventory Management: Inventory & Delivery Support, Product Master Data, Transport
✤ Procurement support

HR

Smiling man with short light brown hair, glasses, and a light blue shirt against a dark purple background.

Bartosz Cudzich

Bartosz leads FRISTA’s HR and Contact Center operations, helping companies create memorable employee experiences and deliver exceptional customer service.
He focuses on building efficient structures that connect people, processes, and technology to support business growth and compliance.
HR Administration
HR Operations
HR Recruitment
Travel Management
Payroll
Project Management
Send an E-Mail ➔

Examples of potential collaboration

Payroll and HR administration
Recruitment and onboarding, off-boarding
HR strategy support and operating model design
HR workforce planning
✤ Expense and travel management
✤ Prozess redesign and automation enabled by AI
✤ HR project management

Customer Service

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Piotr Michałowski

Piotr is responsible for FRISTA's Customer Service operations and supports digital marketing initiatives. The role focuses on delivering high-quality customer experiences, handling inquiries and complaints, and collaborating on marketing strategies to enhance overall business performance.
Customer Experience
Social Media
E-commerce
Market Research
Data Science
Online Fraud 
Campaign Management
Sales Management
Project Management
Send an E-Mail ➔

Examples of potential collaboration

Customer Service
Multilingual Contact Center support
✤ After sales support
✤ Inquiry and Complaint handling
✤ Customer Experience improvement
✤ Process redesign and automation enabled by AI
✤ Customer Service project management
Marketing
✤ Campaign planning and execution
✤ Digital marketing (SEO, SEM, social media)
✤ Marketing analytics and insights

IT / Microsoft

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Marcin Kolasa

Marcin leads FRISTA’s Microsoft and IT services, helping businesses create secure and efficient digital workplaces.
He specializes in Microsoft 365, Power Platform, and IT infrastructure—supporting clients in boosting collaboration, automating workflows, and ensuring reliable operations.
IT
Microsoft
Digital Transforamtion
Azure
Robotic Process Automation
Project Management
Send an E-Mail ➔

Examples of potential collaboration

Microsoft
✤ Power Platform: low-code / no-code solutions
✤ Power BI: data analysis, reporting, business insights
✤ Microsoft 365: collaboration, productivity enhancement
✤ Digital transformation enabled by technology
✤ IT project management

IT
IT Service Desk
✤ IT service management
✤ AI automation: AI Voice, Support & Training Agents

SAP

To be announced shortly

SAP modules
Consulting
Implementation
Maintenance
Development
Project Management
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Examples of potential collaboration

✤ SAP modules consulting and implementation (S/4HANA, Fiori, ABAP)
✤ Application management, system maintenance
✤ Test management and hyper-care
✤ Key User support
✤ SAP project management

Sourcing Development

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Reza Mohasin

Reza leads our Dhaka location and is an operations and service delivery leader for BPO,  specializing in CX transformation, KPI/SLA governance, and multi-country operational management.
With a strong background in client management, process automation, and data-driven decision-making, he consistently drives measurable efficiency, customer satisfaction, and strategic business growth.
CX Transformation
KPI/SLA governance
Operational Management
Send an E-Mail ➔

Examples of potential collaboration

✤ Development of location strategy
✤ Operating model design
✤ Set up of Shared Service Center
✤ Office Management

Finance

IT

Klaudia Wojtkiewicz-Blaut

Key Account Manager
Finance
Accounting
Operational
Controlling & Reporting
Logistic

Klaudia oversees Frista’s Finance and Operational Services, helping companies streamline back-office processes, improve cost efficiency, and ensure smooth day-to-day operations. With a strong focus on scalability and compliance, she supports clients in building reliable financial structures and logistics workflows:
Finance Services
- managing end-to-end accounting processes (AP, AR, GL, closing)
- ensuring compliance with local and international regulations
- provide scalable financial operations for growing businesses
Operational & Logistics Services
- optimize order-to-cash and procure-to-pay cycles
- support inventory management and supply chain coordination
- deliver operational excellence through automation and process improvement

klaudia.wojtkiewicz-blaut@frista.com

Marcin Kolasa

IT Director
IT
Microsoft
Digital Transformation
Azure
Robotic Process Automation

Marcin leads Frista’s Microsoft and IT services, helping businesses create secure and efficient digital workplaces. He specializes in Microsoft 365, Power Platform, and IT infrastructure—supporting clients in boosting collaboration, automating workflows, and ensuring reliable operations:
Microsoft Services
- implementing and configuration of Microsoft 365 tools
- integration of Microsoft solutions with existing systems
- advise on licensing, cloud migration, and data security
IT Services
- audit and optimizing of IT infrastructure
- ensuring data protection and system reliability
- supporting digital transformation and process automation

marcin.kolasa@frista.com

HR & Customer Care

SAP

Bartosz Cudzich

Service Delivery & Customer Manager
HR Administrtion
Customer Service

Bartosz leads Frista’s HR and Contact Center operations, helping companies create meaningful employee experiences and deliver exceptional customer service. He focuses on building efficient structures that connect people, processes, and technology to support business growth by:
HR Services
- managing recruitment, onboarding, payroll, and employee data
- ensuring compliance with employment laws and company standards
- promotes performance management and employee development
Contact Center Services
- build and manage multilingual customer support teams
- improve service quality through process optimization
- enhancing customer satisfaction with scalable, tech-enabled solutions

bartosz.cudzich@frista.com

Łukasz Ciężki

SAP Delivery Manager
SAP
ABAP
JAVA
FIORI

With over 20 years of experience in SAP consulting and transformation, Łukasz helps businesses unlock the full potential of their operations through tailored SAP solutions. Whether you're planning a migration to S/4HANA, optimizing your current setup, or seeking ongoing support, Łukasz is here to guide you every step of the way by:
- designing a roadmap for SAP transformation
- customizing SAP modules to fit your business needs
- ensuring smooth implementation with minimal disruption
- providing expert support and performance optimization

lukasz.ciezki@frista.com

Service Delivery

Sourcing Development

Piotr Michałowski

Service Delivery & Customer Manager
Customer Experience

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piotr.michalowski@frista.com

Karol Gawarecki

Sourcing Development Manager
Souricing Development

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karol.gawarecki@frista.com

We bring experience from a wide range of backgrounds